Thank you for your interest in our products. If you are not completely satisfied with our products, please follow the return instructions below:
Please email cedaroil@outlook.com for return authorization. Unauthorized returns will not be accepted. Upon authorization, a return address will be provided to you.
Which items may be returned?
You may return most unopened items purchased at our online store within three weeks (21 days) of the original delivery. We cannot accept returns of items that have been purchased at a retail store that carries our products. You will have to contact that store for their return policy.
Items must be in a condition suitable for resale, 95% of the original product must be remaining in the bottle, un tampered with and unaltered. If there is any evidence of such tampering a refund will not be issued, ie water added to the cedar oil etc.
If you bought more than one product, the like kind of product must remain unopened and unused to qualify for full refund.
Gallon Sizes of our products cannot be returned; therefore we recommend that you try a smaller bottle of the product before buying the gallon.
What if an item is defective or is not what I ordered?
In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don’t wish to receive a replacement item, we will credit your account for the merchandise amount. Please contact us as cedaroil@outlook.com to receive return instructions.
All orders leaving our shipping facility are sent in pristine condition. We are not responsible for orders that arrive damaged. Upon delivery, the damaged item(s) becomes the responsibility of your local USPS or FEDEX office. They will give you instructions of how to file your claim in order for you to receive a refund and ability to reorder your product from us.
How do I return an item purchased from the Online Store?
We will pay return shipping costs if the product is defective or the return is a result of our error.
Upon pre authorization, if the item is returned for any other reason, you are responsible for return shipping costs and may be charged a $5 restocking fee. Returns must be shipped prepaid. We recommend using USPS so that you have tracking and delivery confirmation. We will credit your charge account within 7 days of receiving the pre authorized returned item.
Thank you again for your business and support,
Management